Overview

This qualification is from the Automotive Industry Retail, Service and Repair Training Package, Sales stream. It is a supervisory level course for people who want to gain training in automotive sales principles and techniques. It gives you an opportunity to develop skills and knowledge in occupational health and safety, use and maintenance of workplace tools and equipment, workplace communication and customer relations, workplace numeracy, accessing and retrieving data on computers, resenting and selling stock, applying legal requirements relating to product sales and building customer relations. You will also develop skills and knowledge required at a supervisory level in the automotive industry in stock control, merchandising, finance, leasing and insurance and meeting customers.

Award

A nationally Recognised Qualification and Certificate for all participants who successfully complete the program.
A Statement of Attainment will be issued listing the units successfully completed.
 

Indutry Core Units
 

• AURC270103A Apply safe working practices
• AURC270421A Establish relations with customers
• AURC270688A Work effectively with others
• AURC270789A Communicate effectively in the workplace
• AURC272003A Apply environmental regulations and best practice in a workplace or business
• AURS241769A Sell product(s)
• BSBCMN208A Deliver a service to customers

Compulsory Units

• AURC251677A Use numbers in the workplace
• AURC362807A Build customer relations
• AURS238150A Present stock and sales area
• AURS241303A Apply sales procedure
• AURS241803A Apply legal requirements relating to product sales
• AURS252290A Process customer complaints
• BSBCMN205A Use business technology
• BSBCMN310A Deliver and monitor a service to customers
• BSBFLM312A Contribute to team effectiveness
• BSBSLS301A Develop product knowledge
• WRRMIB Merchandise products
• BSBSLS302 AIdentify sales prospects
• BSBSBM301A Research business opportunities
• PRDRE30A Implement personal marketing plan
• BSBCMN302A Organise personal work priorities and development
• AURC363337A Maintain business image
• AURC261314A Contribute to quality work outcomes
• AURC252327A Identify, clarify and resolve problems

Elective Units

• AURS242621A Promote products and services
• AURC341903A Apply relevant finance, leasing and insurance contracts/policies
• BSBSLS306ASelf manage sales performance
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