Description

This course is aimed at supervisors in the retail automotive industry. Participants are either currently employed in the role of sales manager, parts manager, service manager or are aspiring to the role.
They will develop practical insights and skills in leadership, management, motivation and team building to help them achieve business goals, improve productivity, build effective teams and foster entrepreneurship. These courses are specifically structured to ensure that projects undertaken by participants incorporate their usual work practices with the aim of improving productivity and profitability.

Purpose

The Certificate IV in Frontline Management applies to people who would normally be expected to be assessed as having competencies in frontline management with more independence and decision-making under the following conditions:

• You are autonomous, working under general guidance from others.
• You may supervise others, give direction and lead teams.
• You have responsibility for and limited organisation of work of others.
• You apply knowledge with depth and a range of skills to a range of roles as well as operate in a variety of workplace contexts.
• You are involved in some complexity of decisions and use competencies within routines, methods and procedures, and use some discretion and judgment for self and others in using resources, services and processes to achieve outcomes.

The Benefits

By the end of this course, participants will be able to:

• Plan own work schedules, monitor and obtain feedback on work performance and developments.
• Display leadership in the workplace.
• Develop and maintain positive relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs/outcomes.
• Lead a team or group in the business environment by developing plans and providing leadership.
• Plan, implement, monitor and record performance to achieve the business plans of the team/organisation.
• Implement and monitor the organisations OHS policies, procedures and programs in the relevant work area to meet legislative requirements.
• Manage the continuous improvement process in achieving the organisations objectives.
• Display skills and knowledge to promote the use and implementation of innovative work practices to effect change.

Prerequisites

There are no formal entry requirements for the Certificate IV in Frontline Management, however it is ideal if the participant has access to a workplace where they can practice the skills they are learning throughout the course.

Award

A nationally accredited 'Statement of Attainment' is issued upon successful completion of all units.

Assessment

Assessment will be by way of course attendance and successful completion of projects and assignments. The projects and assignments must demonstrate implementation of concepts and processes that have been discussed during the program, and evidence must be forwarded regarding the success of this implementation.

Duration

The expected duration of the course is up to twentyfour months, with participants attending a workshop once every 4-5 weeks.

Course Structure

The program is based on the successful completion of ten competencies.

• BSBMGT402A    Implement operational plan
• BSBOHS407A    Monitor a safe workplace
• BSBWOR402A   Promote team effectiveness
• BSBCUS401A    Coordinate implementation of customer service strategies
• BSBINN301A     Promote innovation in a team environment
• BSBLED401A     Develop teams and individuals
• BSBMGT403A    Implement continuous improvement
• BSBRSK401A    Identify risk and apply risk management processes
• BSBWOR404A   Develop work priorities