Core Units

• AURC270103A     Apply safe working practices
• AURC270421A     Establish relations with customers
• AURC270688A     Work effectively with others
• AURC270789A     Communicate effectively in the workplace
• AURC272003A     Apply environmental regulations and best practice in a workplace or business
• AURS241769A     Sell product(s)
• BSBCMN208A      Deliver a service to customers

Industry Specific Units

• AURC251677A     Use numbers in the workplace
• AURS238127A     Identify and select automotive parts and products
• AURS241803A     Apply legal requirements relating to product sales
• BSBCMN205A      Use business technology
• BSBCMN209A      Provide information to clients
• TDTA1197B          Package goods

Elective Units

• AURS242621A     Promote products and services
• AURS241608A     Carry out cash and/or credit/funds transactions
• AURS252290A     Process customer complaints
• AURC362807A     Build customer relations