The Retail industry is one of Australia's biggest industries. It covers sectors such as Clothing and Fashion, Electrical & Homewares, Automotive, Communications, plus many more.
Job opprotunities range from customer service, sales, telephone support, administraition and reception, to management in the retail industry.
Course Topics
Customers Service
Inventory Control
Workplace Communication
Computer Skills
Selling Skills
Course Duration and Delivery
The course is delivered over three days of training full-time. The reminder of the course is delivered via online modules - whereby you can study at your own pace.
All training is delivered in a participative, friendly environment designed to give people the confidence to learn new skills. Training deliverd by industry experienced trainers.
Training Venue
Professional Development Centre
MTA House - Level 1
83 Greenhill Road, Wayville SA 5034
Course Fee
$2100
GST Exempt (Nationally Accredited Training)
The Australian Government will fully fund training under Productivity Places Program. This program qualifies for the free training voucher
Course Description
Certificate II in Retail Operations has been designed as the standard entry level qualification for the retail industry. It applies to those wishing to develop the skills and knowledge to begin a career in the retail industry.
The course focuses on the practical skills and tasks required to function at an operational level in the retail environment. You will learn about controlling stock and loss prevention, merchandising, selling products and services, customer service, product knowledge, point of sale systems, communication and team work and retail documentation.
Certificate II in Retail Operations - WRR20102
Units of Competency
WRRCS1B Communicate in the workplace
WRRCS2B Apply point of sales handling procedures
WRRCS3B Interact with customer
WRRER1B Work effictively in the retail environment
WRRCA1B Operate retail equipment
WRRM2B Perform routine housekeeping duties
WRRLP1B Apply safe working practices
WRRLP2B Minimise theft
WRRI1B Perform stock control procedures
WRRF1B Balance register/terminal
WRRS1B Sell products and services
WRRS2B Advise on products and services
WRRM1B Merchandise products
WRRCA5B Operate retail information technology systems
What's new
The Automotive Business College is the specialist automotive training and consulting division of Fusion.
Head Office : Adelaide
