Course Overview

This program gives participants the skills and knowledge to be successful in the automotive retail sales industry.

The program will cover topics such as Sales Skills, Customer Relationship Management, Administration and Teamwork, in addition to Stock Control and Maintaining Business Image.

Target Audience

This course is ideally suited to people who are new to vehicle sales roles in automotive dealerships.

Description

This qualification is from the Automotive Industry Training Package and provides the knowledge and skills required for entry into the sales area of the automotive retail, service and repair industry.

Training Format

Training is delivered in a variety of formats, including Introductory -based workshops, online learning or a combination of both.

This program can be eligible for Government Rebates when it is structured as a traineeship.

Up to $1250 is available from Federal Government incentives for employers. Payroll Tax Rebates are also available.

 Award

A nationally Recognised Qualification and Certificate for all participants who successfully complete the programme. A Statement of Attainment will be issued listing the units successfully completed

 Recognition of Prior Learning

Recognition of prior learning (RPL) may be given for skills and knowledge gained through previous study or other relevant experience. For further information please call training coordinator.

Industry Core Units

• AURC270103A Apply safe working practices
  
• AURC270421A Establish relations with customers
  
• AURC270688A Work effectively with others
  
• AURC270789A Communicate effectively in the workplace
  
• AURC272003A Apply environmental regulations and best practice in a workplace or business
  
• AURS241769A Sell product(s)
  
• BSBCMN208A Deliver a service to customers
  

Industry Specific Units

• AURC251677A Use numbers in the workplace
• AURS238150A Present stock and sales area
  
• AURS241803A Apply legal requirements relating to product sales
  
• AURS252290A Process customer complaints
  
• BSBCMN205A Use business technology
  
• AURS241303A Apply sales procedure
  
• AURC252327A Identify, clarify and resolve problems
  
• AURC270889A Communicate business information
  

Elective Units

• AURS242621A Promote Products & Services
• AURC251356A Read in the workplace
  
• AURC362807A Build customer relations