Course Aim

This highly effective course is specially designed for people who are new to retail industry and provides necessary knowledge and skills to get their career off to get great start.

Course Objective

This course focuses on the practical skills and tasks required to function at an operational level in the retail environment. Participant will learn about selling products and services, customer service, importance of product knowledge, communication and team work.

Nationally Accredited Training

Introduction to Retail Sale covers range of topics and skills such as:

• Selling Skills
• Customer Service
• Priority Management
  

Successful completion of this course will earn participant a Certificate of Achievement and Statement of Attainment. Introduction To Retail Sales training course covers three units of competency from Certificate II in Retail Operations:

• WRRCS3B  Interact with customers
• WRRS1B     Sell products and services
• WRRS2B    Advise on products and services

Delivery

The course is delivered over three (3) days, 9.15am-4.30pm.

All training is delivered in a participative, friendly environment designed to give people the confidence to learn new skills. Training delivered by industry-experienced trainers.

Key Topics/Content

• Introduction and Industry Overview
• Quality Customer Service
• Communication Skills
• The Sales Process
• Telephone Skills
• Handling Difficult Customers